- Assess the acceptability of the ESD project and telehealth by patients, caregivers and clinicians, as well as their experiences
- Assess the degree of integration of telehealth into the clinical activities of the ESD
- Assess the impact of ESD use with telehealth on a) patient/family b) clinical care and services,
- Assess the costs and savings associated with telehealth during the implementation phase.
To meet these objectives, this study will include a pre-implantation evaluation of telehealth, adaptation of a platform to the clinical workflow of the ESD, and an 18-month period of telehealth implementation. These technological solutions are expected to increase the quality and effectiveness of the care provided under the ESD program. We will examine these objectives before the COVID pandemic started and up to 1 year after the start of the COVID pandemic. Results will provide valuable information about the impact of telehealth on improving ESD care processes and on patient outcomes. We will also disseminate recommendations on the best practices including criteria for using telehealth and client specific protocols.